Support
Last updated 6 November 2026
Email hello@iraady.com and we will reply, usually within one working day. Please say which country your account is for and whether you use the website or the app.
Common questions
I forgot my password. Use Forgot your password on the sign-in page. The link is valid for one hour. Cleaners can ask their host to set a new password in Team.
My calendar link does not import. Open the property, check the link starts with https:// and press Sync now. The page shows the exact error. In Airbnb the link is under Calendar, Availability, Connect calendars, Export calendar.
How do I upgrade or cancel? Plans are managed on the website. Online payment is being set up; until then email us and we will arrange it.
My trial has ended. Your records are still there and you can view and export them. Email us to start a plan.
How do I delete my account? See Delete your account.
How do I add a cleaner? Open Team on the website, choose Add a cleaner, and give them the email and first password. They sign in on the StayOps app with those.