Delete your account

You can delete your StayOps account yourself at any time. Deleting is permanent.

What is deleted

If you are the owner of the account, everything in the business is deleted:

• Your profile, email address and password hash.
• All properties, bookings, calendar links and checklists.
• All turnovers, ticks, notes and photos, and all repair requests, guest issues, supplies and expenses.
• Every staff login (cleaners and managers) and all sign-in sessions and mobile app tokens.

If you are a cleaner or manager, only your own login is deleted. Your host keeps the cleaning records you created.

This happens immediately when you confirm. Backups are overwritten on a rolling basis. Short security logs that contain no record content may be kept for up to 90 days. We cannot restore an account after it is deleted, so download your reports first if you need them.

In the website

1. Sign in at stayops.iraady.com/login.
2. Open Settings.
3. In the box Delete account, enter your password and type DELETE.
4. Press the red delete button.

In the iPhone or Android app

1. Open the app and go to Settings (the last tab, or under More).
2. Choose Delete account.
3. Enter your password and confirm.

Cannot sign in?

First try resetting your password. If that does not work, email hello@iraady.com from the address on the account and ask us to delete it. We will confirm by reply once it is done.

If you are a guest

Guests do not have accounts. Information about you was entered by your host. Ask your host to remove it, or email us and we will pass your request on.